6 essential questions before buying a point of sale system

As if running a pizza concept wasn’t already complicated enough, you now have to contend with an impending recession, changing customer expectations, staff shortages, and third-party delivery commissions that stifle business. income. So how can you fight ever-tighter profit margins? If it was just hard work, you’d already be there, but the truth is, hard work doesn’t always translate to better profits. This is where technology can help. Today’s cloud-based point-of-sale (POS) systems can help move the profit needle for your pizzeria, helping you streamline operations and increase revenue.

That said, today’s point-of-sale market is full of options, and not all of them are suitable for pizza concepts. Before investing in a new system, ask yourself these 6 questions.

1. Is the point of sale quick and easy to learn?

With our reduced labor market – in addition to the typical turnover of seasonal employees – you cannot afford a long integration for new employees. With the wrong POS, you’ll waste time and money training employees and managers to navigate confusing menus and a clunky checkout process.

Before moving to a new outlet, you need to make sure the menu is easy for staff to navigate and can accommodate your specific needs for modifiers and add-ons. On the back-end, check out how easy it is to update your menu and staff permissions – and that you can do it remotely. Finally, will KDS or print routing help you streamline your back-of-house with controls going to the kitchen and bar exactly the way you want?

2. Does it integrate with takeout and delivery?

Takeout and delivery are an integral source of revenue for almost any restaurant today, especially for pizza concepts. The problem is twofold. First, third-party delivery apps continue to eat away at market share and your profits. Second, managing in-house, online and mobile orders, as well as curbside pickup and delivery, means having to switch from one software platform or tablet to another, neither of which speaks to each other. . The solution is a point of sale that combines everything into one system.

Make sure you are new point of sale offers:

  • Integrated online ordering to allow customers to order directly from your website and Google without costly third-party commissions.
  • The ability to limit online orders when your dining room is busy to keep the kitchen sane.
  • Software integration that routes unavoidable third-party orders directly into your point of sale to save you time and eliminate errors.
  • If you manage your own delivery drivers, a software integration that sends delivery orders directly from your point of sale to drivers with AI-powered instructions to minimize delivery times.
  • If you don’t have your own delivery drivers, integration with a trusted courier service with reduced flat-rate delivery charges.

3. Does it facilitate the management of employee schedules and payroll?

Attracting and retaining talent is essential to providing a better customer experience and ensuring the smooth running of your operations. At the bare minimum, make sure your new POS makes it easy to create and update staff profiles and permissions remotely and also makes it easy to clock in and out of staff directly from the POS.

But this is only the beginning. To truly save time and create an exceptional employee experience, you’ll need two-way integration with a deeper workforce management platform that helps you:

  • Budget and workforce planning.
  • Apply labor compliance rules such as breaks and working hours.
  • Streamline payroll and reduce tip pooling and payment to minutes.
  • Manage employees across multiple sites.

4. Does it give you tools to turn roles faster?

Cutting costs and improving efficiency is only half the battle. When deciding how to increase pizza sales, look no further than customer-facing countertop displays, portable point-of-sale devices, and QR ordering and payment.

  • For counter service operations, customer-facing displays keep queues fast, increase employee take-home pay with preset tip suggestions, and help increase revenue with built-in digital loyalty rewards
  • Portable POS devices are great for full-service restaurants, allowing your servers to cover more tables and turn them around faster, with higher tips.
  • QR ordering and payment is a perfect solution or complement to any of the above options, allowing customers to control their ordering experience and minimizing your staffing needs

5. Does it have detailed and easy to understand reports?

With supply chain issues and inflation affecting food prices, one of your best ways to control costs is to adjust your menu. But you can only make informed decisions when you have accurate, real-time data. Therefore, before choosing a new outlet, be sure to delve into its reporting capabilities.

At a minimum, you’ll want an easy-to-understand daily sales summary to monitor daily trends, a visual mix of products with a modifiers report to see which pies and fillings are selling, and employee sales reports to see the your team’s performance. Then, depending on your operations, you will have other specific reports that can help you make better trading decisions.

6. Does everything work together?

Not all POS systems are for pizza concepts, so when looking for a new pizza POS system, be sure to do your due diligence and make sure it has all the features and capabilities you need. When you can combine all the different aspects of your business into one integrated system, instead of relying on disconnected software and online services, you’ll see results, both in your bottom line and in the extra time you dispose at the end of the day.