Impact of the coronavirus: McDonald’s and Domino’s Pizza launch contactless delivery

JFL said its contactless delivery feature was introduced as an additional precautionary measure to keep customers and delivery staff safe.

India Trust Press | New Delhi
Last Updated Mar 16, 2020 9:26 PM IST

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McDonald’s and Domino’s Pizza have introduced contactless delivery as state governments take steps to avoid gatherings of people following the coronavirus outbreak.

Westlife Development, owner and operator of McDonald’s restaurants in western and southern India, announced on Monday that it has launched contactless delivery to ensure food reaches customers without being touched with bare hands and delivered safely with adequate social distancing measures.

Similarly, Jubilant FoodWorks Ltd (JFL), the licensee of Domino’s Pizza in India, said it has introduced contactless delivery to all 1,325 Domino’s Pizza restaurants in India.

In a regulatory filing, Westlife Development said it provided passengers with sanitizers to sanitize their hands before and after each delivery and required them to sanitize delivery bags every two hours of use.

All delivery bags for orders from McDelivery and third-party delivery partners are sealed with tape and the invoice taped to the back of each bag, he said, adding that the presenter, assembler, packer and runner use gloves while handling food and delivery packages.

Westlife Development Ltd is focused on setting up and operating Quick Service Restaurants (QSR) in India through its subsidiary Hardcastle Restaurants Pvt Ltd.

Commenting on the measures taken, Hardcastle Restaurants General Manager Smita Jatia said: “The safety of our customers has been and will continue to be our top priority. On the one hand, we have doubled down on safety and hygiene processes in our restaurants and on the other hand, we are providing contactless delivery to maintain consumer confidence in McDonald’s.”

The company further said that as the government closes shopping malls and restaurants as a precautionary measure, McDonald’s is expanding its delivery network to ensure its food is available to customers, both through its proprietary app and through third-party delivery partners.

JFL said its contactless delivery feature was introduced as an additional precautionary measure to keep customers and delivery staff safe.

Customers can choose the contactless delivery option when ordering through its latest app and it applies to all prepaid orders, he added.

Once the Secure Delivery Expert arrives with the order, the person will place it in front of the customer’s door in a carry bag before stepping back to a safe distance and waiting to ensure it has been collected, has he declared.

Commenting on the milestone, JFL CEO and Full-Time Director, Pratik Pota, said: “During these difficult times, we have implemented even stricter hygiene and sanitation protocols in our stores and for delivery. “.

All of the delivery people are company employees who were hired after undergoing a health check, he added.

With the rise in the number of coronavirus infections in India, several state governments have announced measures to contain the infection, including the closure of schools, colleges, cinema halls and shopping malls.

The number of coronavirus cases in India has risen to 114 with one new case each in Ladakh, Odisha, Jammu and Kashmir and Kerala, health ministry officials said on Monday.