A family has been left in dismay after their takeaway was ‘half eaten’ by a ‘slob’ Just Eat driver who was allegedly caught by CCTV eating the food in their driveway.
Stuart Knight ordered a Pizza Express meal to share with his girlfriend and their three children last month, which was delivered via Just Eat from the branch in Aldershot, Hampshire.
The 46-year-old said he noticed the seal on the cans of dough balls appeared to be broken, before opening them to find only four out of 16 and the side of the garlic butter soaked and half empty.
Mr Knight, from Farnham, Surrey, insists CCTV footage shows the driver going through his order as he sat in his driveway and apparently munched on a dozen balls of dough dipped in garlic butter.
Mr Knight, who is the managing director of a photography business, has now shared the January 22 clip to warn other delivery customers to check their takeaways before.
Despite receiving an apology and a refund for missing food items from Just Eat, Mr Knight is now calling for more to be done against ‘brazen’ delivery drivers who steal customers’ food.
Stuart Knight, 46, from Farnham, Surrey, and his girlfriend Toni Greenaway, 37, say they were left disgusted after their Just Eat takeaway arrived half eaten, allegedly at the hands of a driver- delivery man
Just Eat said they are currently investigating the “independent independent contractor” and if it has acted in a way that does not meet their standards, appropriate action will be taken.
Mr Knight said: ‘The pizzas were good but the boxes seemed open for the dough balls.
“The kids opened it and one of the girls said, ‘I only have three balls of dough.’
‘At first I thought maybe they were trying to save some money and put a few in at a time, so I checked online to see how much you’re supposed to in get and the photo showed a lot more.
“We had four balls of dough left from two boxes and the butter was also half eaten. There were still pieces of bread in the butter so it was no accident.
‘As soon as we saw the butter I said ‘one of them got it’ so I checked the CCTV and there she was sitting in the aisle eating it.
“I think there must be about eight in each pack, so she stuffed quite a few.
“You’re not even supposed to open the food and she was just sitting there browsing it in our driveway.”
Mr Knight then checked the CCTV and claims he caught the delivery driver in the act of food.
The family noticed that the seal on the cans of dough balls appeared to be broken, before opening them to find only four out of 16 were left.
The father ordered two margherita pizzas and two portions of dough balls to share with his girlfriend Toni Greenway, 37, and children Chloe Greenway, 15, Molly Greenway, 13 and Daniel Knight, 13.
But the family say they were disappointed when the order, totaling £31.70, arrived with just four balls of dough left over from two boxes that should have had eight per serving.
Due to fears of catching Covid through the delivery driver handling the food, they threw away the remaining dough balls and only had the pizzas, which were still in sealed boxes.
Mr Knight said: ‘We said ‘don’t touch anything’ to the kids and my son had already taken his box to his room so I told my daughter to run and get it and take it away.
“The pizzas were ok because we checked and they were still sealed and from what we could see on the camera it looked like it had gone into the boxes of the dough balls.
“If there was a little box there to say ‘give the driver a box of dough balls’ I would have ticked that off if they were so hungry and it wouldn’t have been a problem for me but she stole it, that’s the thing.
“She also didn’t have very good customer service when she came to the door, she looked a bit slob.”
A side of garlic butter to go with the dough balls also seems to have been well used
After complaining to Just Eat, the father received a refund for the two boxes of dough balls, but says there was no talk of investigating the driver, who he says should be sacked .
He says he now carefully checks every takeout order to make sure it hasn’t been tampered with and encourages other Just Eat customers to do the same.
Mr Knight added: ‘I think it’s too easy because we complained to Just Eat and all they did was refund us the two balls of dough so it’s too easy for them to get away with it.
“They should have gotten rid of that driver or at least disciplined her, but they’re more interested in just giving the money back.
“If she still works for them, she probably still does it for her dinner every night.
“It makes you think twice about ordering from them, really because you just don’t know what you’re going to get.”
Just Eat said the food was delivered by an independent contractor in this case and if their investigation of the incident finds they have acted in a way that does not meet their standards, appropriate action will be taken.
The brand indicated to be in contact with the customer and to have refunded the missing part of the order.
A Just Eat spokesperson said: “At Just Eat, we want all of our customers to have a positive experience when ordering food online and expect all couriers delivering on our behalf to act in a respectful manner. and responsible at all times.
“We are currently investigating the incident and are also in contact with the client.”
A Pizza Express spokesperson said the company had no comment.